Legal

Privacy Policy

Last updated: 14 May 2026

Onjeki respects your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you use the Onjeki mobile application, website, and related services.

By using Onjeki, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

Personal information

When you create an account or use Onjeki, we may collect information such as:

  • Full name
  • Email address
  • Phone number
  • Profile details
  • Account login details
  • Location or address information
  • Booking and trip details
  • Communication and support messages

Property and listing information

If you create or manage a listing, we may collect details such as:

  • Property title and description
  • Property address or location
  • Property photos
  • Pricing information
  • Availability details
  • Rules, amenities, and listing preferences

Payment-related information

When payments are made through Onjeki, we may collect payment-related details needed to process transactions. We do not store full card details directly on our servers. Payment processing may be handled by trusted third-party payment providers.

Device and usage information

We may collect technical information such as:

  • Device type
  • Operating system
  • App version
  • IP address
  • Crash logs
  • Usage activity
  • Push notification token
  • General analytics data

2. How We Use Your Information

We use your information to:

  • Create and manage user accounts
  • Provide booking, rental, listing, and property-related services
  • Process payments and transactions
  • Send booking updates, notifications, and important account messages
  • Improve app performance and user experience
  • Provide customer support
  • Detect, prevent, and address fraud, abuse, or security issues
  • Comply with legal and regulatory requirements

3. Location Information

Onjeki may use location information to support features such as property discovery, booking, navigation, nearby listings, and safety-related services.

You can control location permissions through your device settings. Some features may not work properly if location access is disabled.

4. Push Notifications

Onjeki may send push notifications for booking updates, account activity, reminders, messages, promotions, or important service updates.

You can disable push notifications at any time through your device settings.

5. Third-Party Services

Onjeki may use trusted third-party services to operate and improve the app. These may include:

  • Firebase services
  • Cloud storage providers
  • Payment providers
  • Email and notification services
  • Analytics tools
  • Maps and location services
  • Hosting and infrastructure providers

These third parties may collect and process information according to their own privacy policies.

6. How We Share Information

We do not sell your personal information.

We may share information only when necessary, such as:

  • With hosts, guests, or service providers to complete bookings
  • With payment providers to process transactions
  • With technical providers that help us run the app
  • When required by law, regulation, legal process, or government request
  • To protect the rights, safety, and security of Onjeki, our users, or the public

7. Data Storage and Security

We take reasonable steps to protect your information from unauthorized access, loss, misuse, or disclosure.

However, no method of electronic storage or transmission over the internet is completely secure. We cannot guarantee absolute security.

8. Data Retention

We keep your information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, prevent fraud, and enforce our agreements.

When information is no longer needed, we may delete or anonymize it.

9. Account and Data Deletion

You may request account deletion or deletion of your personal data by contacting us at support@onjeki.com.

When requesting deletion, please include the email address or phone number connected to your Onjeki account.

Some information may be retained where required for legal, security, fraud prevention, or accounting purposes.

10. Children's Privacy

Onjeki is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.

If we become aware that we have collected information from a child under 13, we will take steps to delete it.

11. International Users

Your information may be processed and stored in countries outside your country of residence. By using Onjeki, you understand that your information may be transferred to and processed in other countries where our service providers operate.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date.

You are encouraged to review this Privacy Policy periodically.

13. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, contact us at:

Onjeki Support

Email: support@onjeki.com

Website: https://onjeki.com